A Team Leader supervises, manages and motivates team members on a daily basis. Their goal is to get the best performance out of their team as possible through delegation, reward and coaching. They monitor performance, provide training and support staff where needed.
You do not require formal qualifications become a Team Leader. Experience in your chosen industry is highly advantageous.
Training and certifications you may look into to gain the relevant skills are;
- A Certificate IV in Human Resources
- Certificate IV in Leadership and Management
- Diploma of Human Resources Management
- Bachelor degree majoring in human resources business or management
- Customer Service