Service Coordinator

Job Description

Service Coordinators plan and coordinate the delivery of an organisation’s services. They build and maintain relationships with customers, working to continuously improve the level of service by ensuring that customer requirements and organisational service targets are met.

Careers Ladder


You can work as a Service Coordinator without formal qualifications, but a qualification will provide you with the relevant skills and knowledge to get your career started.

Complete a VET qualification such as the Certificate III in Customer Engagement or Certificate IV in Customer Engagement. A Certificate III provides the relevant skills required to work as a Service Coordinator, while the Certificate IV adds more leadership skills that may help you to manage a team of staff and further progress your career.

If you have a specific industry of interest, for example healthcare, you may need to complete an industry–specific qualification such as the Certificate III in Health Administration.

Search for employment opportunities in an industry of interest.

Build your relevant experience in an entry–level role and develop your coordination and customer service skills.


  • Autonomy
  • Communicator
  • Customer Orientated
  • Focused
  • Motivated
  • People Person
  • Problem Solving
  • Resilient
  • Self-Motivated
  • Thorough
  • Welcoming

Key Skills

  • Customer Service
  • Multitasking
  • Computer Literacy
  • Phone Etiquette
  • Community Services
  • Microsoft Office
  • Time Management
  • Thoroughness
  • Customer Relationship Management (CRM)

Future Prospects

You may like to think about moving on from this career, some transferable skills can be utilised in roles such as;