Administration Assistant

Job Description

An Administration Assistant could be also known as an Administration Clerk, Clerk, Clerical Officer, Receptionist, Administrator, or Office Administrator. An Administration Assistant provides office and administrative support to either a team, a department or an individual. This role is vital for the effective running of a business. An Administration Assistant undertakes a range of functions to ensure the administration activities within an organisation run smoothly, providing support to colleagues and Management. 

Administration Assistants are commonly utilised in most businesses.  Administrative support is required across a range of businesses in various sectors including education, human resources, medical, healthcare, social work, manufacturing, corporate offices, banking and financial services, real estate, transport, professional services, Government and much more.


You do not require any formal training to become an Administration Assistant.

Administrative qualifications such as Certificate II, III & IV in Business Administration and Diploma in Business Administration would be highly regarded.  There are other courses you can also complete such as Customer Service courses, one day events and seminars which can be displayed on your resume to showcase that you have undertaken further studies. Additional study may help you move up in the industry. There are several courses that will help you expand your skillset and knowledge.


  • Approachable
  • Articulate
  • Autonomous
  • Communicator
  • Confident
  • Customer Orientated
  • Detail Orientated
  • Enthusiastic
  • Flexible
  • Interpersonal
  • Organised
  • Perceptive
  • Positive 
  • Punctual
  • Receptive
  • Self-motivated
  • Team Player

Key Skills

  • Administration
  • Bookkeeping
  • Confidentiality 
  • Communication - verbal and written 
  • Communication - email, online, fax, mail, memo
  • Complaints Management 
  • Computer Operations
  • Customer Service 
  • Delivering Information 
  • Designing Forms and Documents 
  • Diary Management
  • Document Preparation 
  • Filing 
  • Keyboarding / Data Entry 
  • Mail Sorting / Distribution 
  • Meeting / Conference Bookings
  • Minute Taking 
  • Office Equipment Operation 
  • Office Management 
  • Proofreading
  • Records Management
  • Research

Future Prospects

Career advancement in this field can lead to other roles such as: 

You could be anywhere on this career ladder and from there be able to  identify opportunities.  Business Administration and Customer Service can cover a wide range of job roles and responsibilities. Choosing these careers is an ideal way to progress your professional qualities, particularly if you have a flair for organisation and are a great communicator with strong interpersonal skills.

These are all secure and common jobs, however working in an administrative support role in a particular company or industry can also lead to a career path specialising in the product or service that business provides, therefore it can be an excellent gateway role to anything which interests you.