Call Centre Operator

Job Description

Call Centre Operators answer telephone, email and internet enquiries about goods and services provided by the organisation they work for. They may also be responsible for promoting the goods and services, or handling complaints about them.

Careers Ladder


Call Centre Operators may be required to work shifts outside of regular business hours.


Formal qualifications are not required to become a Call Centre Operator. Undertaking a course may assist you to build your skills help you thrive in the role.

Consider a Certificate III in Customer Engagement (BSB30215) through a TAFE or registered training organisation to develop your customer service skills.


  • Calm
  • Communicator
  • Customer-orientated
  • Interpersonal
  • Procedural
  • Resilient
  • Team Player
  • Thorough

Key Skills

  • Phone Etiquette
  • Computer Skills
  • Customer Orientated
  • Resolving Complaints
  • Database Experience
  • Sales

Future Prospects

Progress your career and prepare for team leadership with a Certificate IV in Customer Engagement (BSB40315).

Other roles associated with this industry include;

  • Customer Service Representative
  • Sales Consultant
  • Supervisor
  • Team Leader