IT Helpdesk Administrator
Help Desk Administrators organise and configure equipment, such as desktops/laptops, printers, copiers, scanners, and faxes. They work with business application teams and server administrators for appropriate projects.
To work in IT Help Desk Services in Australia, you will generally be expected to have a VET or undergraduate qualification in IT or relevant experience and industry certifications.
Complete a qualification in information technology, or information technology support, such a Diploma of Information Technology or a Bachelor of Information Technology. You’ll usually need a senior secondary school certificate or equivalent to gain entry.
Consider obtaining practical, hands-on experience with a support technician certification, such as CompTIA A+.
You may also benefit from gaining a qualification in Business Administration.
- Customer Orientated
- Problem Solving
- Team Player
- High Customer service skills
- Excellent written and verbal communication skills
- Be able to adhere to schedules strictly
- Database Management
- Technical Support