Insurance Claims Assessor

Job Description

Insurance Claims Assessors handle and process the protection of claims and assess if a person is eligable for a payment under their insurance policy.

They specialise in many different areas such as medical, automotive or property claims. They may need to examine numerous documents such as police reports, court records and medical records or interview people including the claimant or witnesses to confirm the validity of the claim and determine the payment amount.

Careers Ladder


Insurance Claims Assessors do not required formal qualifications. It is advantageous if you are starting out to find an entry level role as a Claims Assessor and learn as much as you can while in your role.

To further your career and experience you may consider undertaking additional study. Consider certifications in;

  • Certificate IV in General Insurance
  • Certificate IV in Life Insurance (Claims Stream)
  • Diploma of General Insurance

Consider applying for membership or accreditation with the Australian Institute of Chartered Loss Adjustors (AICLA).


  • Communicator
  • Customer-orientated
  • Discerning
  • Honest
  • Initiative
  • Interpersonal
  • Organised
  • Procedural
  • Resourceful
  • Thorough

Key Skills

  • Claims Assessment
  • Liaising
  • Empathy
  • Customer Service
  • Investigation and Interview
  • Estimating
  • Reviewing

Future Prospects

Internal promotion is a more common way to move forward in your career. Progression can lead to becoming a Senior Claims Assessor, Team Manager or Supervisor.