Job Description

A concierge assists hotel guests to ensure an enjoyable stay by assisting them with booking dining and entertainment reservations and arranging shuttle or taxi services. A concierge will also offer recommendations on things to do in the area, places to eat, and other suggestions as requested.

Careers Ladder


A university degree is not typically required to obtain a position as a concierge, but most employers require concierges to have a high school diploma or equivalent. Although not required, an associate’s degree in business, administration or hospitality can be beneficial should you wish to advance your career.


  • Approachable
  • Communicator
  • Competent
  • Friendly
  • Intuitive
  • People-person
  • Polite
  • Problem Solving
  • Resourceful
  • Versatile
  • Welcoming

Key Skills

  • Customer Service
  • Reservations
  • Facilitation
  • Time Management
  • Technical Skills

Future Prospects

You may like to think about moving on from this career, some transferable skills can be utilised in roles such as;