Job Description

Supervisors plan, coordinate and supervise the daily operations of a workplace. They take responsibility for the workplace’s performance by managing a team of staff, delegating tasks, ensuring attendance and performance targets are met, and resolving workplace issues.

Careers Ladder


Supervisor hours are dependent on your chosen industry.


Your career path as a Supervisor will vary depending on the industry of employment. Extensive industry experience is essential, and a relevant qualification will be beneficial, though is not usually essential. You may need to hold tickets or licences in some industries.

Decide on your chosen industry.

Complete any prerequisite certificates or licences. In the Hospitality industry for example, a Responsible Service of Alcohol (RSA) certificate will be essential, while a Supervisor in a warehouse might need a Forklift Licence. Certificates are typically attained through the completion of short courses and should be gained from a registered training organisation (RTO).

Consider completing a relevant Vocational Education and Training (VET) qualification. Before enrolling in a course of study, be sure that it will provide you with skills and knowledge that align to your chosen industry.

Build your experience in an entry–level role, learn on the job and develop your leadership skills.


  • Autonomy
  • Communicator
  • Dependable
  • Firm
  • Self-Motivator
  • Interpersonal
  • Organised
  • People-Person
  • Procedural
  • Problem Solving
  • Proficient
  • Rational
  • Responsible
  • Thorough

Key Skills

  • Management
  • Leadership
  • Customer Service
  • Computer Literacy
  • Conflict Resolution
  • Diversity and Generational Differences in the Workplace

Future Prospects

Career advancement in this field can lead to other roles such as: