Field Service Technician

Job Description

Field Service Technicians are professionals who provides on-site end-user support, telecom installation, programming, maintenance, and repairs to a wide variety of telecommunications’ systems, equipment, cabling, and to other related systems and equipment at all locations within the assigned work region.

Field Service Technicians often service home-based equipment, such as appliances, televisions, security systems, air conditioners and computers. They also sometimes work on heavy equipment, such as farm equipment, diesel engines, factory machines and computer networks. They need to effectively use the mobile office setting and equipment to interact with clients as well as their seniors in their organisation.

Careers Ladder

Qualifications

A high school diploma is generally the minimum education required for a career as a field technician. However, certificate or associate's degree programs can expose individuals to the most current technologies and improve chances of employment upon completion.

The qualification required to work as a Service Technician will depend on the industry or type of equipment you’ll be working with. It may be advisable to gain a trade qualification in the field in which you intend to work.

Attributes

  • Competent
  • Efficient
  • Initiative
  • Problem Solving
  • Punctual
  • Self-Motivator
  • Team Player
  • Technological

Key Skills

  • Technical Services
  • Troubleshooting
  • Equipment Maintenance
  • Electronic Troubleshooting
  • Customer Service

Future Prospects

Career progression in this field can lead to other roles such as:

  • Mechanic
  • Maintenance Technician
  • Field Service Manager