Job Description

Cashiers interact with customers to take payments, process exchanges and refunds, explain or recommend items and answer questions. They often work in supermarkets, restaurants, shops, car parks and most other places where a high volume of payments are received.

Careers Ladder


You don’t need any formal qualifications to become a Cashier, though it helps to have a good grasp of arithmetic.

Get on-the-job training. You might enter into an organisation at a lower level and receive training to become a Cashier as you learn the processes and functions required in the role.

Consider formal learning with a Certificate II in Retail Services at TAFE. This course covers working effectively in a service organisation, as well as how to identify security risks.

You can go a little deeper and earn a Certificate III in Retail. This course covers working effectively in a service organisation.


  • Communicator
  • Self-motivated
  • Flexible
  • Team player
  • Thorough
  • Autonomy
  • Friendly

Key Skills

  • Cash Handling
  • Customer Oriented
  • Resolving Complaints
  • Balancing the register
  • Providing Reports

Future Prospects

Working as a cashier is often a means to advance to other careers in retail. For example, with experience, cashiers may become;

  • customer service representatives
  • retail sales workers