Travel Agent

Job Description

Travel Agents plan, budget and book trips for business clients and tourists. The role of a Travel Agent is to gain an understanding of the preferences of a traveller and to source the best flights, transport, accommodation, tours and entertainment activities to meet those needs.

Careers Ladder


While there is no longer a licensing requirement to become a Travel Agent, since 2014 the Australian Federation of Travel Agents (AFTA) has set up a self-accrediting scheme, known as the AFTA Travel Accreditation Scheme (ATAS), which sets out explicit requirements for becoming an accredited Travel Agent.

Complete a Certificate III in Travel (SIT30216). You may also study a travel course at a diploma, bachelor or masters degree level, which may include a business management component.

Gain accreditation with the AFTA Travel Accreditation Scheme (ATAS).


  • Adventurous
  • Ambitious
  • Cheerful
  • Confident
  • Communicator
  • Diligent
  • Enthusiastic
  • Friendly
  • Inquisitive
  • Organised
  • Receptive
  • Resourceful
  • Team player

Key Skills

  • Travel industry
  • Customer Service
  • Management
  • Detail orientated
  • Sales

Future Prospects

The Travel & Tourism Industry has a variety of sectors that include Retail Travel, Wholesale Travel, Visitor Information, Tour Operators, Cruising, Transportation, Events and Services. Each industry sector has a range of job roles.

There are jobs that are visible that you may come across when you book a holiday like a Travel Agent and the ones that are not so visible like a Wholesaler who works behind the scenes putting the holiday packages together.