IT Technician

Job Description

Information Technology (IT) Technicians are computer experts who provide IT support to users. They install and configure new software and hardware, respond to support requests and ensure the optimal performance of computers through ongoing maintenance.

Careers Ladder


It is possible to work as an Information Technology Technician without formal qualifications; however, most employers prefer candidates with qualifications in information technology.

Complete a qualification in Information Technology. This could be the Diploma of Information Technology or a Bachelor of Information Technology.

Join the Australian Computer Society (ACS) while studying.

Upon graduation, attain your ACS certification and undergo ongoing CPD.


  • Analytical
  • Calm
  • Communicator
  • Diligent
  • Efficient
  • Meticulous
  • Present
  • Problem Solving
  • Reliable
  • Technological

Key Skills

  • Computer Hardware
  • Customer Service
  • Technical Aptitude
  • Network Cabling
  • Computer Operating System
  • Microsoft Products
  • Data Migration

Future Prospects

With each step on the ladder, you will be given more responsibility and be required to deal with more complex I.T. problems. Some organisations might even have people working as fourth line technical support officers. From here, you might become a team leader and manage more junior technicians.

Alternatively, you might specialise in a certain range of technologies and become a subject-matter-expert (SME) in that area.