IT Support Officer

Job Description

IT Support Officers monitor, maintain and provide technical assistance for organisations’ IT systems. They also support system users through remote desktop software, email and telephone conversations.

Careers Ladder

Qualifications

To work as an IT Support Officer in Australia, you will generally be expected to have a VET or undergraduate qualification in IT or relevant experience and industry certifications.

Complete a qualification in information technology, or information technology support, such a Diploma of Information Technology (ICT50115) or a Bachelor of Information Technology. You’ll usually need a senior secondary school certificate or equivalent to gain entry.

Consider obtaining practical, hands-on experience with a support technician certification, such as CompTIA A+.

Attributes

  • Analytical
  • Calm
  • Communicator
  • Diligent
  • Efficient
  • Meticulous
  • Present
  • Reliable
  • Technological

Key Skills

  • Technical user support
  • Assessing issues and prioritising accordingly
  • Network Administration
  • Technical Support
  • Problem Solving
  • Microsoft Windows Server
  • Service Desk
  • Team Work
  • Time Management
  • Networking
  • Prioritisation
  • ITIL Framework

Future Prospects

With each step on the ladder, you will be given more responsibility and be required to deal with more complex I.T. problems. Some organisations might even have people working as fourth line technical support officers. From here, you might become a team leader and manage more junior technicians.

Alternatively, you might specialise in a certain range of technologies and become a subject-matter-expert (SME) in that area.