IT Support Officer

Job Description

IT Support Officers provide help and advice to people and organisations using computer software or equipment. They monitor, maintain and provide technical assistance for IT systems. They also support system users through remote desktop software, email and telephone conversations.

Careers Ladder


Formal qualifications are required to become an IT Support Officer. You will generally require a higher school certificate.

Some training and courses to consider in the IT Industry are;

  • Diploma of Information Technology
  • Bachelor of Information Technology

You may also consider obtaining practical, hands-on experience with a support technician certification, such as CompTIA A+.


  • Analytical
  • Calm
  • Communicator
  • Diligent
  • Efficient
  • Meticulous
  • Present
  • Reliable
  • Technological

Key Skills

  • Technical user support
  • Assessing issues and prioritising accordingly
  • Network Administration
  • Technical Support
  • Problem Solving
  • Microsoft Windows Server
  • Service Desk
  • Team Work
  • Time Management
  • Networking
  • Prioritisation
  • ITIL Framework

Future Prospects

With each step on the ladder, you will be given more responsibility and be required to deal with more complex I.T. problems. Some organisations might even have people working as fourth line technical support officers. From here, you might become a team leader and manage more junior technicians.

Alternatively, you might specialise in a certain range of technologies and become a subject-matter-expert (SME) in that area.