Job Description

Bank Tellers interact directly with the customers of the bank over the counter at branch locations. Bank Tellers, also known as Personal Banking Representatives or Customer Service Officers depending on the bank, are considered the ‘face’ of the bank, as they are generally the first employees customers interact with.

Careers Ladder


Complete a higher school certificate or equivalent or gain 2 or more years’ experience in a customer service environment (cash handling and working with computers are key skills you’ll need experience with).

Optionally, obtain a Certificate IV in Financial Services (FNS41815). You could also complete an undergraduate degree in a finance-related field, which are usually full-time courses over three years.

Apply for an Australian Credit Licence (ACL), through the Australian Securities and Investments Commission (ASIC).


  • Customer-orientated
  • Diligent
  • Efficient
  • Eloquent
  • Focused
  • Friendly
  • Honest
  • Meticulous
  • Team Player

Key Skills

  • Finance
  • Management
  • Lending
  • Written Communicator

Future Prospects

Career advancement within the banking industry can include;